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Virginia Correctional Enterprises (VCE) stands behind (and in) everything we make.

We proudly guarantee all VCE apparel in their quality and performance. Sustainability comes standard in every piece we make, and we believe that an important part of that is designing for durability. Following our care instructions carefully is a sure way to extend the life of your product; however, eventual age and wear is to be expected through normal usage. Please see examples below on warranty and non-warranty issues to best assess your case before proceeding.

WARRANTY

If your VCE product has a defect in materials or workmanship during the first 60 days of use a repair or credit will be offered at the discretion of VCE.

Qualifications:

Defects in materials such as zippers, buckles and fabrics, as well as defects in workmanship such as seams, seam tape and construction.

Instructions:

To apply for a warranty, please call customer service at (804) 743-4160 and include the following information:

  • Style name, color and size of product
  • Proof of purchase/Receipt/When and where item was purchased
  • Brief description of the issue/occurrence
  • Several photos of the damaged area and intact inside care labels
  • Contact name, phone number and Virginia address

Assessment:

VCE will assess your application and respond with warranty or non-warranty status within 3-5 business days.