Furniture Warranty

Virginia Correctional Enterprises (VCE) furniture is warranted against defects in materials and workmanship for the following period of time.

• 5 years - seating, case goods, residence life, systems furniture
• 2 years - fabric and foam
• 1 year – lighting

VCE’s warranty applies to furniture manufactured by VCE and does not apply to products affected as a result of any form of neglect, alteration or customization to which the furniture was not clearly intended. VCE’s warranty does not apply to natural variations in wood and these variations will not be considered defects. No seller, agent or employee is authorized to make any modification, extension or addition to this warranty. The warranty and remedies set forth are exclusive and in lieu of all others, oral or written, expressed or implied.

All warranty requests must be accompanied by the VCE sales order number. For assistance, including manufacturer's warranty questions. please contact VCE customer service at 800-823-2823 for assistance.

VCE furniture warranty does not apply for clearance, close-outs or seconds. Under special conditions a loaner program is available.

Delivery and Installation

VCE provides installation services during normal business hours 8:00 a.m. to 5:00 p.m. Installation includes product assembly, set-up, and removal of all delivery packing materials. All electrical connections from VCE’s product to the building site is solely the customer’s responsibility.

Installation Fees

• Case goods & Seating - 6%
• Links Case goods – 10%
• Envision Case goods – 10%
• Conference Tables with power – 10%
• Systems workstations – 13%
• Volition workstation – 13%
• Dorm Furniture – to be quoted pending a VCE site visit

Special Conditions – Additional fees required for the following;

• Installation conducted beyond normal business hours, holidays or weekends.
• Stair carry of product when elevator access is not available.
• No dock access available, requiring additional product handling.
• Limited building and/or site access.
• Any special equipment required for the installation.
• Any parking permits or traffic control requirements.

Restocking Fees

There may be up to a 100% restocking fee on returned orders.

Temporary Storage

VCE provides one month free product storage from order due date. A fee of 3% of the total order will be charged for each additional month with partial months prorated by day(s) using the 3% base.