Terms and Conditions

Please see complete VCE Furniture Warranty details


Dear VIP Customer.

Due to extreme inflationary pressures on raw materials and transportation, Virginia Correctional Enterprises will require a 50% deposit on all VCE projects totaling over $500,000, starting July 1, 2023.

The remaining balance due will continue to be paid under current VCE terms. No split-ordering will be accepted in order to artificially place orders under the $500K threshold.

Thank you for your understanding and continued support for VCE's critical mission.

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Order Changes & Cancellations

Once orders are assigned a reference number, requested changes are subject to our ability to comply. Non-standard fabrics and/or finishes cannot be canceled once work has begun.

Print Services/Embroidery/Silk Screen/Embellishments/Promotional Items

Due to their custom nature, no warranty applies for these items unless a defect of workmanship and materials by VCE is reported and verified by VCE within three days of delivery. Items are not considered defective if the damage is caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. Print/embroidered/silkscreened/decorated products are not returnable and may incur up to a 30% restocking fee & return shipping charges on orders cancelled after blank products have been ordered by our plants. Please contact VCE Specialty Sales ASAP following delivery should any issues arise.

Safety Barriers

VCE safety barriers have been produced and designed to be compatible with various panel systems. VCE warranty covers safety barrier components but does not include the panel system or product the safety barrier is attached to or placed on. The inappropriate use of safety barriers is not a sign of defect in workmanship and will not be covered under warranty.

Thanks VCE Team…..You all are Rock Stars!  I received the product at 11:45 am today, just in time for the upcoming NSU Executive Team Meeting!  I appreciate you all so much! Thank you all again for going above and beyond!