Warranties

Terms and Conditions

Please see complete VCE Furniture Warranty details

 

Dear VIP Customer.

Due to significant inflationary pressures affecting raw materials and transportation, Virginia Correctional Enterprises (VCE) requires a 50% deposit on all projects exceeding $500,000.

The remaining balance will continue to follow standard VCE payment terms. Please note that split orders intended to circumvent the $500,000 threshold will not be accepted.

We sincerely appreciate your understanding and continued support of VCE’s critical mission.

To see how your purchases directly impact the lives of fellow Virginians, please visit:

facebook.com/VCEStories
youtube.com/@virginiacorrectionalenterp4982/shorts
instagram.com/vcestories

 

 

Order Changes & Cancellations

Once an order has been assigned a reference number, requested changes are subject to feasibility. Orders involving non-standard fabrics or finishes cannot be canceled once production has begun.

Print Services/Embroidery/Silk Screen/Embellishments/Promotional Items

Customized products (e.g., printed, embroidered, silkscreened, or embellished items) are non-returnable. Orders canceled after blank products have been procured may be subject to restocking fees and return shipping charges. For any post-delivery concerns, please contact VCE Specialty Sales as soon as possible.

Safety Barriers

VCE safety barriers are designed for compatibility with a range of panel systems. Our warranty covers only the safety barrier components, and does not extend to third-party systems or products they attach to. Misuse or improper application is not considered a defect and is not covered under warranty.

Although it can take a little time to receive your order, the furniture is very well made and worth the wait. Also, I was having a hard time finding a stand up desk to fit the size of my regular desk. Karl actually made a trip to Harrisonburg to look at my desk, measure it, and talk with me about options. Then he went back to his office, checked it out, and let me know what they could do. You don’t get that type of service much anymore!